Returns Policy – Goods are not supplied on a ‘Sale or Return’ basis.
If you receive your order in good condition, but you consider any item to be unsuitable, you may return it for a refund provided that you do so within 14 days of receipt and the item is returned in an unused, original condition and in the original packaging, you will be liable for the cost of the return. We reserve the right to refund the cost of the goods minus the cost of shipping.
In these circumstances, a restocking charge of £25.00 or 20 percent of the value of the items being returned (whichever is highest) may be deducted from the credit for the returned goods.
All returns must have a returns number (RMA), obtainable from us on 01825 748727 or sales@sweetie-treats.com. If goods are returned without an RMA, they will be refused and returned to you at your cost.
Important: For items which do not appear in any of our publications or website and have been specially ordered, we will only accept returns if the goods are defective and returned with 14 days of delivery
Any used items are non refundable.
Refunds & Returns: If you wish to send back your item as you are not happy we are happy to refund you. Please note, if you have purchased an item with free shipping, we reserve the right to refund the cost of the goods minus the cost of shipping of our standard flat rate.
Mis deliveries – If a delivery attempt fails at no fault of Sweetie Treats and a returned to sender is issued, we reserve the right to refund the cost of the goods minus the cost of shipping of our standard flat rate.
Damaged items – On receipt of your order, if the package is visibly damaged, you must mark ‘box damaged’ on the courier’s delivery record, before inspecting the contents yourself. Damages must be notified to Sweetie Treats, 01825 748727 or sales@sweetie-treats.com within 48 hours of receipt in order to obtain a credit or replacement. Claims for damage in transit will not be considered after this period or for damaged boxes which are not signed for as such.
Shortages – Upon receipt of order, please inspect the contents of all packages. Shortages must be notified to Sweetie Treats, 01825 748727 or sales@sweetie-treats.com within 48 hours of receipt in order to obtain a credit or replacement. Claims for shortages will not be considered after this period.